General terms


„SELLER is a trader who sells his goods through the e-shop The Seller is the person with whom the User enters into a contract for distance selling of a specific product item in the e-shop.н.

„USER is an able-bodied person who has agreed to these General Terms and Conditions in connection with the ordering and purchase of goods offered through the e-shop..

„E-SHOP is the site with the main purpose of buying and selling goods..

„Twiggy Shop is a company “Twiggy Shop International S.L.R.”,,UIC 40366710, based in the cityBucharest, Splaiul Independentei, N 273, building 3, floor 3 6 - districtн), which creates and maintains the e-shop, determines these General Terms and Conditions under which the goods are sold.

“Twiggy Shop International S.L.R.” has the full rights to unilaterally change the content of the site, as well as ways to access it.

„ORDER is the order made by the User to the e-shop for the purchase of one or more specific goods items. The order is packaged and sent by courier to the address previously specified in the order by the User, after it is approved by email or phone.н. 

„SALES AGREEMENT is the contract for purchase and sale of goods concluded at a distance through this e-shop between the Seller and the User..

„COURIER is a trader who physically delivers the purchased goods to the address specified by the User and works under the requirements of the Postal Services Act..

  • 1. FOR is an e-shop where you can find women's, men's and children's clothing: dresses, coats, pants, vests and more.


Users of the system are persons interested in purchasing the items offered by

To shop from the e-shop, you need to state the desire to order by registering with a password and e-mail e-mail or name of the recipient, email, phone and delivery address.. 

Each user of the system declares and agrees to observe, accept and not violate the established conditions, rules and obligations for the use of the site.

Each customer of the online store agrees to accept, comply with and not violate the terms of use of the site.

The system distinguishes between two types of users: Registered and Unregistered.

With clearly expressed wishes and actions on your part - such as REGISTRATION or Purchase of goods, you agree and accept the condition that the system activates an account, ie registration, in order to provide for use the services offered by

With this registration you have access to the services offered at By registering, you declare that you accept and agree that you are registering as a customer, provided that you understand, are fully aware of, accept and will comply with the conditions when using the services provided on

All services offered by the site may be used only for activities that are not prohibited by law.

  • 3. PRICES

All prices of the items on the site include VAT.

For each item included in the site are announced the price, the main characteristics of the product and additional information that helps the customer in making an informed choice when buying the product.


As a client of - you declare that you agree with the following conditions: conditions for using the system of; Terms of delivery of goods; delivery times; Terms of payment for the goods; Conditions for complaints and returns of goods


  1. You state that as a consumer; by registering you agree and accept the current rules for using the services provided by
  2. Upon registration, you voluntarily provide at your own request official, company and / or personal information, in order to only take advantage of the services provided to Providing an up-to-date contact telephone number is only for the purpose of confirming the order.
  3. Upon registration, the system activates an account that you must keep up to date. You are fully responsible for the accuracy, timeliness and correctness of the published information. You publish information only about you and your company on behalf of the company you work for, with the express permission of its owners. You will not publish an account on behalf of third parties, and you will not impersonate third parties.
  4. By registering, you agree to be responsible for the accuracy, timeliness of the published address information. You will keep the content of your account up to date, true and accurate.
  5. You are personally responsible for the protection of the password for access to the site, as well as the payments made by
  6. You agree that you use the platform only to purchase the product you want.
  7. You will not duplicate registrations, as well as take advantage by abusing the services provided by the site.
  8. Upon registration, you accept the established rules for using the services of, such as terms of delivery of ordered goods, delivery terms, prices of courier fees, as well as the conditions for return and reclamation of goods.
  9. You agree to receive advertising messages at the email address specified in the registration, including newsletters, games and sponsored presentations to users of the site. You agree that some of the information may be used for marketing and static purposes by, which means receiving commercial information from at the email address filled in during registration.
  10. You are solely responsible for maintaining the confidentiality of the access password, and you are solely responsible for their use, and you assume responsibility if you provide them to a third party.
  11. In case you find a violation of any of your rights, you have the obligation and the right to notify
  12. You agree to use the services of the site in accordance with the laws of the Republic of Bulgaria.
  13. You will not copy, distribute or use texts, pictures, images or parts of the site without the express permission of


Orders in the e-shop are accepted 24 hours a day, 7 days a week.

To place an order, each customer needs to provide: exact address, contact phone number, names and valid email.

The order is activated after adding a product, pressing the button to confirm the order.

Upon successful ordering, the User receives an e-mail to the e-mail address specified by him for the order he has placed. This letter indicates the ordered goods, the order number, the date and time at which the order was placed.

In case the ordered product specific model is not available, the consultant notifies the User.я.

If the User does not agree to exchange the order for another product of a similar model or to wait in time to reload the model, the order may be canceled.а.

The working hours of the operators for connection with

Every day from 9:30 to 18:30 except Saturday and Sunday.

Orders received without correct data of the Buyer User or missing ones are canceled if the Seller does not receive the correct data within 48 hours after receipt of the order.а.

Such orders receive the status REFUSED due to impossibility to be executed.и.

Each customer can refuse an order within 24 hours without having to mention the reasons for the refusal.


Deliveries of orders are made with a courier companySpeedy. All ordered goods are delivered withSpeedy to the courier's chosen address or office.

If the User does not provide access and conditions for delivery of the goods to the specified address within the specified period or does not accept the shipment from the courier office to receive the goods in time, if he has chosen this option, the Seller is released from the obligation to perform the requested delivery.


Delivery time for the ordered goods up to 7 working days depending on the location where the customer is located and the schedules of the Courier for its service, unless the description of the item mentions another delivery time.

Delivery time can be extended if the order is placed on public holidays.

In case the ordered item or items are not available, the customer is notified of the delivery time, which is up to 15 days.

Deliveries are not made during public holidays, weekends.


Delivery price for purchases over BGN 100 - free

The price of delivery for purchases under BGN 100 - BGN 4.99


Payment is by cash on delivery upon receipt of the goods by courier or credit card.

Each consumer has the right to examine the goods before the courier before accepting them.


Each product purchased from can be returned within 14 days from the date of purchase.

The returned goods must have intact integrity and preserved commercial appearance.

Each item must be returned with the accompanying payment documents cash receipt.).

The goods are subject to return, and all courier fees are at the expense of the customer. In case you send a shipment without paying the courier return fee, it will not be accepted.In case of returned goods, all amounts paid on orders are refunded by bank transfer, except for the amounts for courier fees.
Return or replacement of swimwear and underwear is not accepted for hygienic reasons.

Please note that you will be charged BGN 2 for processing the shipment and the payment order.

In case of withdrawal from the contract, if the User has paid for the goods, he is refunded the amount paid for the returned goods to a bank account specified by him within 14 days after the return of the goods.

Amounts are not refunded until the User returns the goods. If the goods are not returned within 14 days, the withdrawal from the contract does not take effect.


5.1. STATEMENT FROM TWIGYYSHOP.BG ABOUT THE PUBLISHED PRODUCTS AND PROMOTIONS provides for sale women's clothing online. publishes women's clothing, thus not violating the established rules of good behavior, and does not violate the laws of the Republic of Bulgaria. organizes games and promotions for the exhibited goods.


* is responsible for maintaining current prices of all goods displayed on the site.

* is obliged to serve each client correctly.

* has no obligation to guarantee that by purchasing any product displayed on the site, users will meet specific needs.

* reserves the right to refuse or postpone orders made by users of the site, in case the goods are not available and it is not possible to deliver them at the agreed time and time.

* has no obligation to store information about published products indefinitely.

* may remove, update all products displayed on the site, as well as delete and update these terms at any time.

* is not responsible for damages and damages resulting from the goods provided and used by consumers who have purchased them.

* is not responsible for payments made by users. The site has no obligation to ensure that all products are presented with their current colors and patterns. Some may be different due to different monitor settings.

* The payments made by the users in remain at their risk.

  • 5.3 RIGHTS OFTWIGGYSHOP.BG: has the following rights, but not the obligation to:

*Removes, deletes or prohibits the publication of information on the site that is in violation of current rules and laws of the Republic of Bulgaria.

*Removes users, products, promotions, articles or information, addresses, telephone numbers, web pages, in case of non-compliance with the current rules for using In case it is established that a particular user does not comply with these terms and distributes materials and information that is protected by copyright and prohibited by law materials, reserves the right but not the obligation to remove them from the system;

* reserves the right to refuse or postpone orders made by users of the site, in case the goods are not available and it is not possible to deliver them at the agreed time and time.

* reserves the right to control the storage time of messages.

* reserves the right, but not the obligation, to monitor the materials sent through the system. has the right, but not the obligation, to remove materials considered to be a threat or a form of violence.

* It reserves the right to provide the law enforcement authorities with the published information, as well as exchanged correspondence or any information about the users on the site upon request.

* To send advertising messages, including newsletters, games and sponsored presentations to the users of the site to the email addresses indicated in the registration by the users / companies.

* reserves the right to remove at any time, the provision of all or any of the services without any obligations to users.

*, reserves the right to add new services on the site not contrary to the laws of the Republic of Bulgaria

* All changes on the site will be announced by publishing them on the site, but has no obligation to personally inform users about the changes.

We do not guarantee the usefulness and completeness of the information contained in, and we will not be liable for damages and damages resulting therefrom.


Privacy in automatically collects information about your IP address, browser used, resolutions used, length of stay on the site, as well as the pages you visit in The collection of this information is solely for the purpose of offering the services on the site and statistical analysis. The personal data collected is used solely for the purpose of serving your desire to purchase a product. We guarantee that we do not provide your personal information to third parties in any way. The information you provide during registration: such as personal data, name, phone, email are not provided to third parties, but is used for the purpose of providing services on the site. We use third-party advertising companies on the site to display ads when you visit our website. These companies may use information that does not include your name, address, email address or telephone number regarding your visits to this and other websites in order to display advertisements for goods and services that may be of interest to you.с.

  •  The content of the site - the options, advice, statements or other information contained on our site may not be copied, distributed or partially used without the express permission of
  • Links to third parties may contain links to other pages outside the site or Internet resources. We do not control their content and are not responsible for the content, products, services or information contained in these links.
  • Copyright - the logo, content and other elements of the site are the exclusive property of You agree not to copy, modify, publish, transmit, export, sell any copyrighted information.
  • Limitation of liability - will not be liable for accidental events, consequences, indirect damages, property or non-property damages as a result of the services provided.
  • Changes to the site - All changes we make will be announced by posting them on the site. As, it has no obligation to inform each user personally.

We reserve the right to:

  1. We change the content and terms of this statement at any time and without notice.
  2. Replace the description to the items without prior notice.
  3. To change the content of the site: to stop offering items, to replace delivery times, to introduce promotions and discounts.
  4. Remove links without notice.
  5. Not to serve customers who are incorrect, do not comply with the specified conditions.
  6. To remove and refuse orders of users in case the offered contact information is not up-to-date and the actions of the CLIENT do not meet the conditions above. In this case, has no obligation to serve incorrect customers.


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