Frequently Asked Questions

 

  • What are the delivery times?
With us, the additional payment is made within 7 working days from the date of confirmation of the order. In some cases, there may be a delay of up to 14 calendar days or no delivery at all, due to reasons beyond our control. If this happens, we will contact you in advance to let you know.

  • What is the cost of delivery?
For purchases over BGN 100, delivery is free.
For purchases up to BGN 100, the price to Speedy's office or to the customer's address is BGN 4.99.
                  

  • Do you have a store where I can browse?
At the moment we only have an online store. All our offers are displayed on our website.

        • Do you deliver products abroad?
        Yes, we deliver, but in this case the value of the products is paid in advance by bank transfer.

          • How to choose the right size?
          Our sizes are standard and match. You can find our way around our table, which is located on our website. It explains in detail how you can properly measure your measurements and choose the right size for you.

            • Who takes over the courier services for the return of the shipment?
            In case Twiggy Shop is not to blame for the reason why you want to return the shipment, the courier costs are borne by the customer.

              • How will my amount be refunded and in what timeframe?
              The amounts are refunded by bank transfer within 30 days from the date of receipt of the returned shipment. The refund may be refused if the customer returns a product that does not meet the return conditions described in the form or refuses to attach the necessary documents to it. In this case, the shipment will be returned to the customer.

                *Edited on September 10, 2019.

                Size chart