Personal data

Policy for collection and protection of personal data from 

Twiggy Shop


    We consider the guarantee of the right to protection of personal data to be the main commitment of Twiggy Shop, therefore we will use and invest all necessary means and efforts to process your data in full compliance with EU Regulation 2016/6799 („The EU General Data Protection Regulation“ or„ORZD“) and any other applicable Romanian legislation.

   As one of the main principles of this legal framework is transparency, we have prepared this document, through which we want to inform you about the way we collect, use, transmit and protect your personal data when you interact with us in connection with products. and services, including through our website.

   We reserve the right to periodically update and amend this Privacy Policy to reflect any changes to the way we process your personal data or changes to your legal requirements. In the event of such changes, we publish the amended version of the Privacy Policy on our website and therefore we kindly ask you to periodically review its contents.


 Who we are and how to contact us?

    Twiggy Shop  is the trade name of Twiggy Shop International S. L. R. Twiggy Shop International SLR Romanian legal entity with registered office: Bucharest, Splaiul Independentei, N 273, corp 3, etaj 3 6 - region, entered in the Commercial Register with number J40 / 32 / 03.01.2019, and UIC 40366710 referred to belowо долу Twiggy Shop orwe)

   For the purposes of data protection legislation, we are the administrator in the processing of your personal data.

   As your feedback is always important to us and we are always ready to provide you with any additional information you may need in connection with the processing of your data, we encourage you to contact the Data Protection e-mail with address orby regular mail or courier to an address Bucuresti, Sector 6, Splaiul Independentei, N 273, corp 3, etaj 3 by writing the following text: to the attention of the Data Protection Officer of Twiggy Shop International.


Which categories of personal data do we process?

    We generally collect your personal information directly from you, so you decide what kind of information to provide to us. For example, the information we receive from you is as follows:

      • When you create an account in Twiggy Shop, you send us your e-mail address, first name, middle name and last name;
      • You can also add additional information to your personal page(my account) from the Twiggy Shop platform such as: photo, gender, nickname, mobile phone number, landline phone number, date of birth, education, delivery address, additional e-mail address, dates on bank cards, etc .;
      • When you place an order, you provide us with the following information: the product you want, first and last name, delivery address, billing information, payment method, phone number, dates on bank cards, etc.

In addition, we may collect and subsequently process certain information about your browsing behavior on our website or use a mobile application to personalize your online experience and create suggestions that are tailored to your account. We invite you to learn more in this regard by reading the section on processing below.

In our website and in the mobile application we may store and collect information through cookies and similar technologies in accordance with the Cookie Policy.е.

We do not collect or otherwise process sensitive data included in special categories of personal data in the General Data Protection Regulation. In addition, we do not wish to collect or process data from minors under the age of 16.


What are the purposes and grounds of processing?

We will use your personal data for the following purposes:

      • Providing Twiggy Shop services in your favor

This general objective may include, as appropriate:

      • creating and managing an account in the Twiggy Shop platform;
      • order processing, including acceptance, validation, forwarding and invoicing;
      • resolving problems related to order cancellations or any other problems related to orders, purchased goods or services;
      • return of products in accordance with legal provisions;
      • reimbursement of the products in accordance with the legal provisions;
      • assistance, including answering your questions regarding your orders or the goods and services of Twiggy Shop or the marketplace sellers in the online platform of Twiggy Shop;

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between Twiggy Shop and you. In addition, processing for these purposes requires processing in accordance with applicable law, including tax and accounting legislation.

      • Improving our services

We would always like to offer you the best online shopping experience. For this purpose, we may use certain information about your customer behavior, invite you to complete satisfaction surveys after the completion of an order, or conduct it directly or with the help of partners, market research and research.

We base these activities on our legitimate business interests and always ensure that your fundamental rights and freedoms are unaffected.

      • Marketing

We would like you to always be aware of the best offers for the products / services you are interested in. In this regard, we may send you all types of messages, via e-mail channels / SMS / mobile push / webpush, etc., which contain general and thematic information, information about similar products or products that complement the products you purchased. , information about offers and promotions, information about the products added in the sections My Account / My Cart, or if you are interested in buying them, and other business communications such as market research and consumer surveys, and we can provide personalized recommendations on the website and the mobile application. In order to provide you with information that is of interest to you, we may use certain information about your buyer behavior, for example, products / products reviewed, added to the wish list / products purchased, to create an account. We always guarantee that this processing is carried out in compliance with your rights and freedoms, and that the decisions taken in connection with them do not give rise to any legal consequences for you and do not affect you in such a substantial way.тепен.

In most cases, we require your prior consent to send you marketing messages. You can change your mind and withdraw your consent at any time by:

      • change the client profile settings in a section
        “My personal data;;
      • use the Unsubscribe link in the messages you receive from us; or likeто
      • contact Twiggy Shop using the contact details above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case, when we use your information for our legitimate interests, we take care and take the necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can at any time, using the means described above, stop processing your personal data for marketing purposes and we will respond to your request.

      • Protection of our legitimate interests

There may be cases in which we use or transmit information to protect our rights and business. These may include:

      • measures to protect the website and users of the Twiggy Shop platform against cyberattacks;
      • measures to prevent and detect attempted fraud, including the transmission of information to competent public authorities;
      • measures to manage various other risks.

The main reason for these types of processing is our legitimate interests in protecting our business by stipulating that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.

In addition, in some cases, our processing is based on legal provisions such as the obligation to protect goods and values provided by the applicable legislation in this regard.

How long we keep your personal data?

As a rule, we store your personal data as long as you have an account in the Twiggy Shop. You may always ask us to delete certain information or close your account, and we will respond to this request by retaining certain information, even after the account has been closed when applicable law or legitimate interests so require. 

To whom we send your personal data?

Depending on the case, we may transmit or give access to some of your personal data to the following categories of recipients:

      • companies from the group of companies to which Twiggy Shop belongs;
      • courier service providers;
      • payment / banking service providers;
      • marketing / telemarketing service providers;
      • market research service providers;
      • IT service providers;
      • other companies with whom we can develop joint programs to market our goods and services.

If we are required by law, or if this is necessary to protect our legitimate interests, we may also disclose certain personal information to public authorities.

We guarantee that access to your data by private third-party entities is carried out in accordance with the legal provisions in the field of data protection and confidentiality of information, on the basis of contracts concluded with them.


To which countries do we transfer your personal data?


We currently store and process your personal data in Romania.

However, some of your personal data may be transferred to entities located inside or outside the European Union, including in countries for which the European Commission has not recognized an adequate level of personal data protection.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Data transfers to service providers and other third parties will always be protected by contractual obligations and, where appropriate, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield. of personal data transmitted by the EU to the United States of America.

You may contact us at any time using the contact details provided above to find out the countries to which we transmit your data and the safeguards we apply to such data transmissions.


How we protect the security of your personal data?


We are committed to ensuring the security of personal data by applying appropriate technical and organizational measures in compliance with industry standards.

We store your data on secure servers using the latest encryption algorithms and ensure the storage of backups.

We use the PayMill payment processing service to make payments. All payment information is encrypted using SSL technology.

Despite the measures we take to protect your personal data, we are aware that, in principle, the transmission of information over the Internet or other public networks is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for these vulnerabilities in systems that are not under our control.


What are your rights?


The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You may request access to your data, the correction of errors in our files, and / or raise objections to the processing of your personal data. You can also exercise your right to lodge a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the deletion of your personal data, the right to restrict the processing of Your data and the right to data portability.

You can get more information about each of these rights by looking at the table below.

To exercise your rights, you can contact us using the contact details provided above. Please note the following if you wish to exercise these rights:

Identity. We take the privacy of all records containing personal information seriously. For this reason, please send us your requests for these records using your email address listed in your Twiggy Shop account. Otherwise, we reserve the right to verify your identity by requesting additional information to verify it.

Taxi. We will not charge a fee for exercising any rights with respect to your personal data, unless your request for access to information is unreasonable, repeated or unnecessary, in which case we will charge a reasonable amount. We will notify you of any applicable fees before considering your request.

Deadline for response. We plan to respond to all valid requests within one month, unless the request is particularly complex, or if you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask you to tell us exactly what you want to receive or what you are worried about. This will help us to act faster and reduce the response time to your request.

Third party rights. We will not need to respond to a request if it adversely affects the rights and freedoms of other data subjects.




You have the right to lodge a complaint with the local supervisory authority regarding the processing of your personal data. In Romania, the contact details of the Data Protection Supervisor are as follows:

National supervisory authority for the processing of personal data

B-dul G-ral. Gheorghe Magheru no. 28-30, 1st district, postal code 010336, Bucharest, Romania

Phone: 40.318.059.211 or 40.318.059.212;2;


Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance and we promise to make every effort to resolve your issues by mutual consent.


Making automatic decisions


You can ask us not to be the subject of a solution based solely on automatic processing, but only when that solution:

      • creates legal consequences for you; or
      • It affects you in a similar way and to a significant extent.

This right does not apply if the decision taken after the automatic decision has been taken:

      • we need in order to conclude or fulfill a contract with you;
      • is permitted by law and there are adequate guarantees for your rights and freedoms; or
      • is based on your explicit consent.


Right to object 


You may object at any time for reasons related to your specific situation against the processing of your personal data based on our legitimate interests, if you believe that your fundamental rights and freedoms dominate these interests.


In addition, you may object at any time to the processing of your data for direct marketing purposes, including the creation of accounts, without giving any reason, in which case the processing will be terminated as soon as possible.т.


Restriction of data processing


You can ask us to limit the processing of your personal data, but only if:


      • their accuracy is disputed, see the section for correcting data so that we can verify their accuracy; orли
      • the processing is illegal, but you do not want the data to be deleted; or
      • they are no longer necessary for the purposes for which they were collected, but we still need to establish, exercise or defend a legal claim; or
      • You have already exercised the right to object and are checking whether the dominance of our rights still exists.

We may continue to use your personal information as a result of a restriction request:

      • if we have your consent; or
      • to establish, exercise or defend a legal claim; or
      • to protect the rights of Twiggy Shop or any other natural or legal person.


Delete data


You can request the deletion of personal data of users using the link below:



You can submit a request to edit the personal data of users using the link below:



You can verify your personal information using the link below:


We remind you that you can contact the Twiggy Shop Data Protection Officer at any time by sending your request to him in one of the following ways:

    • by e-mail or
    • by regular mail or courier to:  Bucharest, Sector 6, Splaiul Independentei, N 273, building 3, floor 3 by writing the textto the attention of the personal data protection officer of Twiggy Shop.
Size chart